Frequently Asked Questions
Everything you need to know about your digital connectivity.
How quickly will I receive my eSIM after purchase?
Your eSIM QR code is delivered instantly via email as soon as your payment is confirmed. You can activate it immediately or save it for your travel date.
What devices are compatible with ETravelSim?
Our eSIMs work with most unlocked, eSIM-capable smartphones, including iPhone XS and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer.
Can I use my physical SIM card at the same time?
Yes, most modern devices allow you to use a physical SIM and an eSIM simultaneously, letting you keep your original number active for calls while using our data plan.
Do I need an internet connection to install the eSIM?
Yes, a stable Wi-Fi or cellular data connection is required to scan the QR code and download the eSIM profile to your device.
What is your refund policy if the eSIM doesn't work?
We offer a full refund if the eSIM cannot be activated due to technical issues on our end. Please contact our 24/7 support team for troubleshooting before requesting a refund.
Does my data plan include a local phone number?
Most of our plans are data-only. However, you can use VoIP apps like WhatsApp, Skype, or FaceTime to make calls using your ETravelSim data.