Returns & Exchanges
At ETravelSim, we strive for seamless global connectivity; if your digital eSIM cannot be activated or fails to provide data service due to technical issues, we offer a straightforward refund process.
Verify Eligibility
Ensure your return request is submitted within 30 days of purchase and that the eSIM has not been fully consumed or successfully activated on a device.
Contact Support
Email our technical support team with your order number and a screenshot of your device's APN and cellular settings to document the connectivity issue.
Technical Review
Our engineers will review the network logs associated with your eSIM profile to confirm the service failure within 24 to 48 hours.
Receive Refund
Once the technical error is verified, a full refund will be processed back to your original payment method, typically appearing in your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing